Diving into how institutions can reconnect with customers in high-stakes moments—particularly when trust in traditional channels has broken down.

Our focus is on rethinking how outbound communication can be verified in real time, helping teams reach people faster and more reliably when decisions can’t wait. We're especially interested in lightweight solutions that align with mobile-first workflows and don’t require overhauling core systems. The opportunity lies in transforming a legacy communication channel into a verifiable, trusted experience—right when it counts.

Fraud teams rely on outbound communication to stop losses and protect customers. But today, even legitimate calls are often ignored—buried by scam fatigue, spoofing, and distrust. Traditional signals like caller ID, OTPs, or scripts aren’t cutting it. As a result, delays pile up, cases stall, and fraud escalates. We believe there’s a better way: a verified connection between institution and customer that works instantly, without friction or confusion. By restoring confidence at the point of contact, we can help teams resolve issues faster and reduce unnecessary losses—without burdening customers or staff.